We want your shopping experience at Capra & Quail to be as smooth as possible. Here’s everything you need to know about placing orders and our shipping policies.
Payment options
We offer several payment options for your online order, including by credit card, Apple Pay and GooglePay. Please see our Payment Options page for more information.
Placing an order
Payment Options: We accept major credit cards, Apple Pay, and Google Pay. For more details, please visit our Payment Options page.
Order Confirmation: You’ll receive an order confirmation email shortly after placing your order. If you don’t receive a confirmation within a few hours, please contact us.
Order Limits: We can only accept one method of payment per order.
Domestic Shipping Only: We currently ship within the United States only.
Shipping Information
Processing Time: Orders are typically processed and shipped within 1-2 business days (Monday-Friday), excluding holidays. Orders placed after 12 PM PST on Friday or on weekends may ship the following Monday.
Shipping Methods & Delivery Times: We ship via USPS, with delivery typically taking 2-6 business days after shipping, depending on the destination. Express shipping is available by request; please contact us for a quote. Overnight delivery is not guaranteed.
Shipping Locations: We ship to all addresses within the United States, including P.O. boxes and APO/FPO/DPO addresses via USPS.
Tracking your order
Once your order has shipped, you’ll receive a shipping notification email with a USPS tracking number. You can use this number to track your package and request email or text alerts for delivery updates.
Troubleshooting order issues
If you experience any issues placing your order, try the following:
- Refreshing the page.
- Closing and reopening your browser.
- Trying a different browser or device.
- Ensuring your browser allows pop-ups (especially for Apple Pay and Google Pay).
- Verifying that the zip code on your credit card matches your billing address.
Questions?
If you have any further questions regarding your order or shipping, please contact us.